Last updated: 28 September 2026
Report an issue
Report a damaged parcel, shortage, wrong item or visible defect within 48 hours of delivery. Send the order number, SKU/part number, quantity and clear photographs or an unboxing video to support@buspray.com.
Eligible resolutions
After review, Buspray may provide technical guidance, replacement parts, repair, replacement product, credit or refund as appropriate. Do not return goods until written return authorization and instructions are provided.
Return condition
Approved goods must be securely packed and returned with all supplied parts and documents. Used, installed, altered, contaminated or damaged-by-misuse items may not qualify for return. Consumables, custom-made items and specially procured products are non-returnable except for an accepted defect or incorrect supply.
Incorrect customer selection
Products ordered with the wrong model, SKU, wire size, fuel gas or specification are not automatically returnable. Contact us before ordering whenever compatibility is uncertain.
Return shipping and refunds
When Buspray confirms that the wrong or defective item was supplied, reasonable approved return or replacement shipping will be handled by Buspray. For other approved returns, shipping and related charges may be deducted. Refunds are processed to the original payment method after inspection; bank and payment-provider processing times may vary.
Nothing in this policy limits any non-waivable right under applicable consumer law.